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Privacy Policy

Privacy Policy

1. Privacy Policy:
Wood Street Wines Pty Ltd, referred to below as WSW, is an online retailer of wine and related products. At WSW, we value our relationship with our customers and the other users of this website. We understand that you may be concerned about our collection, use, and disclosure of your personal information that we may collect when you use the WSW Web Site. As such, we have implemented this Privacy Policy to inform you of the information that we collect, how we collect this information and data, and what we do with it after we collect it. If you have any questions or comments regarding our Privacy Policy, please feel free to contact us at: info@woodstreetwines.com.au.

2. WSW's commitment to online security: At WSW, your personal information is treated with the upmost of care. Sensitive payment information such as credit card details are NEVER stored on the Internet with our system. Once you type your information, it is sent instantly, encrypted, direct to our payment partner or to PayPal. We use the latest 1024-bit encryption technology in all areas of the site which require you to provide payment information. This is done to protect you from unauthorised use of the information you are sending to our server. The WSW website is registered with site identification authorities to enable your browser to confirm our security identity before any information is sent. With this technology, the identity of this site is automatically confirmed behind the scenes prior to the transmission of any sensitive information requested to complete an online order. This also ensures that your data reaches your intended target or your browser notifies you that the potential receiving site looks suspicious and should be avoided. Physical, electronic and managerial procedures have been implemented to safeguard the security and integrity of your personal information. The WSW website encrypts sensitive information wherever WSW requests it.

3. Email newsletter subscription: All our newsletters contain a link to unsubscribe. You will not receive newsletters from us again if you choose to unsubscribe. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when and if you have opened an email from WSW.

4. Being included in and removed from our email newsletters from WSW: You will be included in our email newsletter mailing list (which include special offers, competitions, new product arrival alerts and other communication related to our services or the products we offer) if you subscribe to our newsletter or if you make a purchase from us or have requested that we notify you of an items expected arrival or asked to be included in an special offers and or items we expect to receive other items that are similar or complimentary. Every newsletter WSW sends has an unsubscribe link in the newsletter. This will always be clear and easy to locate. You may unsubscribe from any mailing list whenever you wish and you will be immediately removed as per your request. You also have the option of emailing info@woodstreetwines.com.au and a member of our Customer Service Team will unsubscribe you if you provide them with the email address that is subscribed.      

5. Personal information that WSW may collect online: WSW collects personal information online, including names, postal and e-mail addresses, phone numbers and billing information, however this information is never on-sold to a third party not associated with WSW.

6. How WSW uses personal information collected online: We will use your personal information only for the purpose of processing your order and to communicate effectively with you. Effective communication enables WSW to offer the first class customer service experience we appreciate you to expect. This communication includes but is not limited to; emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations, etc. As a condition of sale we reserve the right to email you special offer promotions that we believe will be of interest to you. You may, once you have placed your order, advise us that you are not interested in these offers and we will consequently not send these to you, simply unsubscribe to do this, please send this request to info@woodstreetwines.com.au

7. How your information may be shared: WSW will be required to release personal information under the following circumstances:

• Where release is required by law (for example, a subpoena) or regulation or is requested by a government agency;
• Where our records indicate a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
• To appropriate persons, where your communication suggests possible harm to others

8. Computer tracking and cookies: The WSW website is not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites which allows us to provide you a better valued service.

Many websites, including WSW’s, use cookies. Cookies tell us how often you visit pages, which helps us learn what products and information interests you. In this way, we can give you more of the content and products you like and less of the content you don't.

Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. A cookie can't read data off your hard disk or read cookie files created by other sites. This random number lets us keep track of how many times customers are doing specific things - like visiting our site each month - without us really knowing who those customers are. We also use cookies to keep track of your shopping cart and to make sure you don't see the same advertisement repeatedly. We use cookies to deliver content specific to your interests and to save your member ID.

Additionally, after you've entered your contact and delivery details during a session on our service, you can elect to save that information so you don't have to re-enter it on your return to the site. If you do not want this information to be saved, you must indicate "DO NOT SAVE DETAILS" when prompted. Users should be aware that WSW cannot control the use of cookies or the resulting information by advertisers or third parties hosting data for WSW

But if you never register or leave personal information at a site, then the server only knows that someone with your cookie has returned to the website. It doesn't know anything else.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature.

Changes to this Privacy Notice, conditions of use and notices: This Privacy Notice and our Terms of Use may change over time and the use of information which we gather now is subject to these Notices and Terms as modified. If you visit our Web site, your visit and any dispute over privacy is subject to this Notice and our Legal Notices, including the application of the laws of the State of New South Wales, Australia.